Anger and Stress in Casinos

Casino employees are often vulnerable to a range of physical and emotional problems. Employees who work in casinos are expected to always treat customers with respect, smiles and dignity. Shelly Field, who counts “100 Best Careers in Casinos and Casino Hotels” among the 20 books she has written, said the 24-hour go-go atmosphere found in casinos piles stress on workers. “In the casino business you always have to be `on,’ and that adds to stress. Having to smile and be customer-service oriented on a constant basis becomes stressful in some instances,” said Field. The primary goal is to keep customers in the casino happy in spite of their attitude or behavior. Customers may often be intoxicated or angry over gambling losses. Employees are expected to tolerate rude and often insulting behavior. This can lead to stress, depression, hypertension, heart disease and anger. Since anger is a secondary emotion it is almost always preceded by frustration, stress or some other intense emotion.

Unrecognized and/or untreated workplace stress and anger can lead to an increase in sick day usage, accidents, interpersonal conflicts and poor morale. The resulting frustration experienced by the employee can trigger an angry outburst or employee burnout. According to an article published in CasinoDealers.net. Stress is extremely problematic among casino workers: 75% of casino workers identified stress as a significant cause of job dissatisfaction.50% of surveyed casino workers reported “a lot” to moderate stress.15% of medical claims among casino workers are reported to be stress related. Medical providers report that stress is a major contributor to most physical and mental health problems. Substance abuse, excessive eating and gambling are the principle occupational injuries of white collar and customer service workers. Stress indirectly costs employers $150 billion annually. Unfortunately, 25% of all surveyed managers believe that anger is an acceptable management strategy oblivious to the cost to the company as well as to employee morale. Stress is expensive emotionally, physically and financially for both employees and their employer.

Enlightened risk management and human resource consultants are aware of the business and legal exposure to organizations that ignore the need to address workplace stress, interpersonal conflicts, anger and person directed aggression. The average cost to an organization to defend itself against litigation charging workplace abuse, is $700,000. The introduction of anger management courses which include techniques for recognizing and managing stress, managing anger, improving communication and increasing empathy have been shown to effectively address workplace stress and interpersonal conflicts.

Research conducted at the University of South Florida, demonstrated that when an anger management program was introduced to students in one class, the entire school benefited. Similarly, a twelve month study conducted in one unit consisting of 16,000 employees in the U.S. Postal Service resulted in a savings of 1.7 million dollars. There was an increase in morale, increase in workplace performance, and reduction of sick day usage, a reduction in accidents and a dramatic decrease in workplace conflicts.

In addition to offering anger management to employees who exhibit problems managing stress, communicating effective and demonstrating emotional intelligence; anger management classes can be a cost saving intervention relative to preventing workplace conflict and improving employee morale.

A typical program can be implemented by providing brochures, or pamphlets explaining what an anger management class is and is not. Often, employees are reluctant to attend any program which may imply mental or emotional disturbance. Therefore, it is essential that the course be explained in simply language as a class designed to teach skills in managing stress, anger and improving communication and increasing empathy.

In order to address the stress and frustration often found among casino workers a good anger management program can provide the workers strategies to manage their stress and anger. In addition the essential components of a good anger management program should include skills to improve communication and increase empathy. This is not a program to deal with severe emotional problems and therefore employees should not experience any stigma associated with attending such a class. These courses are generally taught in small groups with approximately 20 employees with separate groups for management and line staff so that each can feel free to express themselves openly. Management staff often benefit from additional training on how to recognize signs of employee stress or depression in their work units.

Conclusion

Casino workers experience a high degree of workplace stress and anger based on the unique nature of their work environment. Like doctors, firemen and law enforcement officers, the stressful nature of the work is not likely to change. Instead, it is the employee who must be taught skills to manage his or her stress in ways that increase rather than decrease his job performance and team morale. The introduction of anger management courses are a cost saving intervention for business and industry.

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NCAA Basketball Betting: How to Make Money on the Mid Majors

The vast majority of people analyzing the college basketball betting board, or squares as we call them, will always gravitate towards the lines of the top 25 teams. The big names in college basketball such as Duke, UNC, Kentucky etc. Games between ranked teams and teams in the power conferences always attract the most action with bettors but experienced college basketball handicappers will often look for the soft lines involving mid major teams or teams that rarely play on national television. Listed below are the reasons why you too should start to bet less on the marquee matchup and more on the mid majors. Betting Action

As we eluded to above, the majority of the betting public doesn’t care about mid major teams until March Madness. This is a mistake. When you’re looking at the daily odds take notice of the amount of action that is bet on the two teams. Whenever the betting action is heavier on a college basketball game the more concerned you should be with wagering your money. You’ll often find that with a top 25 game between two top programs the line can move depending on the public loyalties and smart money. Often times the value will be bet out of a line due to the books adjusting to the betting action. When you bet mid major teams the lines move much slower due because sportsbooks aren’t as concerned with their exposure. This is your chance to find significant value and you can become far more profitable then betting to name brand teams. This is where real college basketball handicappers make their money.

Public Knowledge and Media Coverage

The average college basketball fan knows may know a lot about Kentucky, Duke or UNC or about a specific conference such as the ACC. This is no surprise considering that ESPN will air games featuring ACC or Big East teams on a weekly basis. It’s no shocker that Dick Vitale has a love affair with Duke and UNC and so does the majority of America. The public consumes vast amounts of information regarding the major conferences and very little amounts of information on the mid majors. But did you know that Rhode Island’s starting PG E.C. Matthews, who lead the team with 16.9 PPG in 2014-15 and was a key component to Rhode Island going 16-10 ATS last season, will miss 2015 due to a knee injury? Public knowledge is general knowledge so you’ll need to dig deep and have a depth of knowledge pertaining to all teams in college basketball. With over 300 teams it’s hard to know everything about every teams so pick out a mid major conference such as the WAC or the Colonial Athletic Conference and become familiar with the team and players. Follow them on social media and receive alerts and updates relating to these teams. Your goal is know more about the lesser known teams then the general public. This is where real college basketball handicappers make their money.

Talent and Experience

Every year there is a new team that emerges on the national spotlight during the NCAA Tournament. George Mason in 2006, VCU in 2011, North Florida in 2013 and the list is long and wide of teams that gain national attention by upsetting major conference teams during the tournament. Often times you’ll find that these teams have starters that are juniors and seniors and have played together for several years. While power conference teams with the top recruits are starting true freshmen and sophomores will very little experience playing when the game is tight, win or go home. A lot of the top programs have adopted a “one and done” recruiting mentality. When the NBA required players to attend 1 year of college before entering the draft, teams like Kentucky were recruiting magnets for the top talent. It took Coach K and Duke several years to adopt this mentality and it paid off last season when they won the National Championship. What happened when the season ended? Duke lost their 3 top recruited freshman who were drafted in the 1st round of the 2015 NBA Draft. This type of overhaul doesn’t happen to the mid major teams which is hugely beneficial when it comes time to play the big boys. There is more of a team cohesion and team first mentality which pays big dividends when wagering. A good tip to remember is to research the teams rosters and player history. Teams with starting point guards that have experience are great teams to back. Experienced players with game tested nerves are often times a smart wager.

The above represents just a fraction of what experienced college basketball handicappers and bettors will research before placing a wager. You have to remember that more times then not the value is with the mid major programs and not the media darlings. Sharp bettors focus on soft lines and they can be spotted with the lesser known teams. So the next time you’re researching college basketball don’t forget what we discussed and look for the value in the mid major basketball teams. I would love to have you join me and commit to winning some money this season. Luck!

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